Privacy Policy
Last updated: 4 August 2026
Introduction
This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services or website. We are committed to handling your data responsibly and in compliance with applicable data protection regulations.
Information we collect
We may collect the following types of personal information:
- Name and contact details including email address and postal address
- Information about your property requirements and preferences
- Communication history related to our services
- Financial information necessary for service delivery
- Technical data including IP address and browser information when you visit our website
How we use your information
Your personal information is used for the following purposes:
- Providing property search and rental assistance services
- Communicating with you about your enquiries and service requests
- Arranging property viewings and coordinating with landlords or agents
- Improving our services and understanding client needs
- Complying with legal obligations
We do not use your personal information for marketing purposes without your explicit consent.
Legal basis for processing
We process your personal information based on:
- Contractual necessity to provide services you have requested
- Legitimate interests in operating our business and improving services
- Legal obligations we must fulfil
- Your consent where required by law
Information sharing
We may share your personal information with:
- Property owners, landlords, and their representatives when necessary for property applications
- Professional advisors including legal and financial consultants
- Service providers who assist in delivering our services
- Regulatory authorities when required by law
We do not sell or rent your personal information to third parties. Information is shared only when necessary for service delivery or legal compliance.
Data retention
We retain your personal information for as long as necessary to provide services and meet legal obligations. Typically, this means:
- Active client records are retained for the duration of service provision
- Historical records are maintained for up to seven years for legal and business purposes
- Marketing consent records are kept until you withdraw consent
After the retention period, personal information is securely deleted or anonymised.
Your rights
Under data protection law, you have the following rights:
- Right to access your personal information
- Right to correct inaccurate or incomplete data
- Right to request deletion of your data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent where processing is based on consent
To exercise these rights, contact us using the details provided on our contact page.
Data security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:
- Secure data storage systems
- Access controls limiting who can view personal information
- Regular security assessments and updates
- Staff training on data protection principles
While we take reasonable precautions, no internet transmission or electronic storage method is completely secure. We cannot guarantee absolute security.
Cookies and tracking
Our website uses cookies and similar technologies. For detailed information about how we use cookies, please refer to our Cookies Policy.
Changes to this policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy regularly.
Contact information
If you have questions about this privacy policy or how we handle your personal information, please contact us at:
[email protected]